Privacy Policy

At ZEH, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website, shop in-store, or interact with us in any way.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and mailing address.

  • Payment Information: Credit/debit card details or other payment methods (processed securely).

  • Account Details: Username, password, and order history if you create an account.

  • Pet Information: Pet name, breed, age, or other relevant information you provide.

  • Usage Data: Website browsing data such as pages visited, time spent, and clicks (via cookies or analytics tools).

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer service and support

  • Send order updates and promotional emails (with your consent)

  • Improve our website and shopping experience

  • Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information. We may share it with:

  • Service providers (e.g. payment processors, delivery companies)

  • Law enforcement or legal authorities when required by law

  • Analytics providers to help us improve our services (non-personally identifiable data)

4. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your browsing experience and gather analytics. You can adjust your browser settings to manage or disable cookies at any time.

5. Data Security

We implement reasonable security measures to protect your personal information, including encryption, secure servers, and limited access.

6. Your Rights & Choices

You can:

  • Request access to or correction of your personal data

  • Opt out of promotional communications at any time

  • Delete your account or request data deletion (subject to legal obligations)

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.